This toolkit contains resources, tools, and examples to develop effective use cases for Health Information Exchange (HIE).
Use Case Tools
Use Cases consist of a diagram and description of the information exchange to be solved electronically. Use the templates and icons shown below to build your diagrams and descriptions. Click on any image to download the item.
Download Templates and Icons Grouped in Zip Files
Click on any image to download the templates and icons grouped in zip files; or download single items down below.
ALL USE CASE TEMPLATES
ALL PROVIDER AND PATIENT ICONS
ALL ORGANIZATION ICONS
Download Trading Partner Templates
Click on any image to download a single template file, consisting of PowerPoint diagram and description slides.
TWO TRADING PARTNERS
THREE TRADING PARTNERS
FOUR TRADING PARTNERS
Download Exchange Flow Templates
Click on any image to download a single template file, consisting of PowerPoint diagram and description slides.
ONE EXCHANGE FLOW
TWO EXCHANGE FLOWS
THREE EXCHANGE FLOWS
Download Provider Icons
Click on any image to download a single icon file. Insert the relevant icon file into the PowerPoint templates.
PRIMARY CARE
SPECIALTY CARE
DOCTOR
NURSE
THERAPIST
DENTIST
PRACTICE MANAGER
NURSE PRACTITIONER
AMBULATORY CARE
BEHAVIORAL HEALTH
LONG-TERM & POST-ACUTE CARE
AMBULANCE
Download Organization Icons
Click on any image to download a single icon file. Insert the relevant icon file into the PowerPoint templates.
HOSPITAL
INTEGRATED CARE FACILITY
COMMUNITY HEALTH CENTER
MENTAL HEALTH FACILITY
LTPAC FACILITY
LABORATORY
EMERGENCY ROOM
REHABILITATION FACILITY
HEALTH CLINIC
DOCTOR'S OFFICE
SCHOOL
SUBSTANCE ABUSE TREATMENT CENTER
PUBLIC HEALTH REGISTRY
HOME HEALTH
PHARMACY
HEALTH PLAN
PUBLIC HEALTH DEPARTMENT
Right to Use
These icons were developed by MeHI, the Massachusetts eHealth Institute. These templates can be used without license to build your use cases, provided you acknowledge MeHI by including the following statement in your use case slides: "Icons provided by MeHI at https://mehi.masstech.org"
Request to Share your Use Cases
To aid the Mass HIway in expanding the Use Case Library to assist providers, send your use cases to:
Request new Icons
To request alternative icons to be added to our Use Case Tools, email your request to: