Account Management

The Mass HIway supports providers in connecting and using Health Information Exchange (HIE) and the Mass HIway. This support is provided by our HIway Account Management team.

The Account Managers are available as a resource to evaluate your organization's HIE readiness, and to assist in implementing HIE technology, and developing use cases and workflows that enable your staff to electronically exchange information with other organizations.

The Account Managers work with the Mass HIway team to provide HIE information online and through webinars. This activity focuses on enabling providers in the utilization of HIE, Query HIE, the Mass HIway, and the Statewide ENS Framework.

All Massachusetts based providers can take advantage of this HIE support, regardless of whether your organization decides to use the Mass HIway. Our team is here to help you establish effective HIE solutions to promote the electronic exchange of health information.

Meet the HIway Account Managers

The HIway Account Managers enable healthcare organizations to incorporate Health Information Exchange (HIE) into their care coordination processes. If the Mass HIway is selected as the HISP for the Direct Messaging implementation, they assist providers with enrollment and onboarding onto the Mass HIway.